Support — Guide
Season fees, without the chasing
Players pay the club directly — by card into the club's own Stripe account, or by whatever the club already uses. Squadify never holds the money and take no percentage of it.
Decide how the club takes money
Most clubs at this level already collect by Zelle or Venmo and keep a spreadsheet. Put the handle in under Fees and players see it on their own page, with whatever note you want them to put in the memo. Cards, bank transfer and cash sit alongside it — use one, or all of them.
Nothing outside a card can tell the portal that money arrived, which is the honest shape of it. When a payment lands, open the cycle's list and record it against the player. The balance follows, and so does what the player sees.
Cards, if you want them
Squadify opens a Stripe account in the club's name and the club completes it with Stripe directly. Money goes from the player to you. Stripe's processing fee is the only deduction and it is Stripe's, not ours — Squadify never holds a key to the account and takes no percentage.
Worth being clear about before you start: the account, its customers and its payment history are the club's. If the club later leaves Squadify, all of it stays where it is.
Start collecting
Fees open when an admin says so, not when a player signs something. A billing cycle names a season, who it covers and what it charges — and until one is open, players see no payment page at all. That is usually a decision made in the week before a season starts.
- The whole club — one rate for every player in the squad
- One team — a lower rate for the reserves, say, which beats the club-wide one for their players
Each cycle offers two ways to pay: in full, or spread across the season and collected automatically. Once somebody has started paying, the rate is fixed — they are on a standing instruction, and changing the figure here would not change what leaves their account. Close the cycle and open another instead, which is also the honest way to tell a squad the price has gone up.
What the player sees
Their own page in the portal: what they owe, what they have paid, what is next and when. Card details are entered on Stripe's own pages and never reach Squadify. A receipt is available for every payment.
What you see
One list per cycle, sorted by who still owes: what each player has paid by card, what has been recorded by hand, and what is left. That is usually the only thing a treasurer wants, and it is the view that replaces a spreadsheet and a set of reminders nobody enjoys sending.
Sponsorship
Players can have their own sponsorship page, so a fee can be covered by a local business or family rather than by the player. It runs through the same Stripe account and lands against the same balance.
Refunds and disputes
These are between the club and the player, handled in your Stripe dashboard. Squadify provides the machinery, not the merchant account — which also means it is never the reason a refund is slow.